> ## Documentation Index
> Fetch the complete documentation index at: https://help.aichat.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription Plans

## Which plan is right for me?

AiChat offers a couple of plans that is based on your business needs

**SOLO**

perfect for solopreneurs, freelancers. We offer 200 conversations credits, or approximately 4000 messages automatically handled by chatbot monthly. This credits resets every billing month

**TEAM**

when you require a group of users who assist with live chat. We offer 800 conversations, or approximately 16000 messages automatically handled by chatbot monthly, and up to 3 seats.

## Upgrading your account

* You can upgrade tier at any time from Free or any Paid plan.
* If you are upgrading from a paid tier to a higher tier (e.g. from SOLO to TEAM), we will pro-rate you the current plan and use the difference to offset the higher plans' price.
* You will also start a new billing cycle starts on date of purchase which provides a new set of conversation credits based on the newly purchased plan.

## Downgrading your account

* You can downgrade at anytime
* Your new plan will activate in the next billing cycle, including newly adjust monthly conversation credits.
* If you are on annual payment mode, the new plan will activate at the end of the annual billing cycle

### Cancelling your subscription plan

* You can cancel your plan at anytime
* Your account will remain active until the end of the billing cycle.
* If you wish to stop any chatbot activities, remove the widget script from your website.

### What happens when you have zero credits

* All automated chatbot responses will stop until credits are top up.
* You can engage with customers directly by speaking to them directly in the conversation module.