- Personalized customer engagement
- Promotional campaigns
- Operational updates
- Enhancing customer experience through timely communication
Step-by-Step Guide to Set Up WhatsApp Broadcast in the Chatbot Platform
1. Navigate to the Broadcast Module Go to the Flow module and select Broadcast. Click on the + Create Broadcast button to begin creating a new broadcast campaign..png)
2. Fill in Basic Information
Enter the required details, including:
- Broadcast Name
- Channel (e.g., WhatsApp)
- Description
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3. Add Recipient Segment
Under the Recipients section, click **+ Add new **to define your audience.
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Select from available profile attributes (e.g., user tags, phone number, email, interest, region) and set the corresponding values based on your target audience. Click the **checkmark button **☑ to save your segment filter.
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Once your recipient list is created, click Continue to message to move to the message configuration step.
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4. Choose a Message Template
Select a pre-approved WhatsApp message template that matches your use case (e.g., promotion, reminder, update). Click Use this template then Continue to review.
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5. Review and Launch
You’ll now see a summary of your broadcast setup, including:
- Recipient count
- Message content preview
- Scheduled time
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Click on Send Broadcast to activate and deliver the message to your selected audience.
6. Review Your Broadcast
After sending, monitor the performance through built-in analytics, including:
- Total messages sent
- Messages opened
- CTA (Call-to-Action) clicks
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